Who is Alliance Airlines?Alliance Airlines is Australia's leading fly in fly out aviation provider, serving mining, energy and government sectors. With over 1,500 staff, Alliance is unique in owning its entire fleet. Alliance is a leader in the 100-seat jet market, with over 70 aircraft in operation and annual revenues exceeding $600 million. Alliance holds top industry certifications including the International Air Transport Association’s Operational Safety Audit and is a GOLD Status Basic Aviation Risk Standard (BARS) compliant operator. ASX listed and delivering world-class performance, we have operational bases in Brisbane, Rockhampton, Townsville, Cairns, Darwin, Perth and Adelaide. What's the role on offer?We’re seeking a dynamic Manager Technical Support (Network Operations) to lead and standardise processes across our Resource Planning, Charter & Schedule Planning, and OCC teams. This newly created role is key to driving impactful projects, implementing system improvements, and enhancing operational efficiency as we continue to grow.Inspire and support your team by providing robust training, resources, and development plans to enhance their technical and behavioural skills.Standardise and maintain SOPs, training manuals, and operational documentation to align with business and regulatory requirements.Implement and administer operational systems, manage vendor relationships, and drive system efficiencies through process enhancements.Identify and implement improvements using stakeholder feedback, audits, and performance data to enhance quality and efficiency.Engage with stakeholders to ensure alignment on training needs, procedural changes, and compliance with CASA regulations and industrial agreements.Develop and uphold governance frameworks, ensure quality assurance, and maintain compliance with all legislative, regulatory, and audit requirements.What’s in it for me?Novated Leasing for Employees – This enables you to bundle all your car running costs into one regular ongoing tax effective payment! Get more money in your back pocket!Salary Packaging – Another option to get more money into your back pocket!Discounted Qantas Club memberships!Discounted tickets to REDS (QRU) Games and merchandise!Discounted Hotels, Tours and Cruises - Qualify for discounts on just about every type of vacation you can imagine!Who are we looking for?No two days are ever the same in aviation and as the Manager Technical Support (Network Operations) you'll oversee Network Operations systems, manage vendor relationships, and ensure seamless system updates and integrations. With a focus on leadership and collaboration, you’ll guide your team to deliver excellence while being the primary point of contact for internal stakeholders and external partners.Tertiary qualifications or equivalent experience, with a background in airline operations, resource planning, logistics management, and project management/business analysis.Deep understanding of aircrew resource planning processes, crew optimisation systems, and aircraft management systems, backed by advanced Excel and SharePoint skills.Proven ability to identify problems, conduct cost impact analysis, and implement effective, business-focused solutions.A clear, articulate communicator who excels at influencing, negotiating, and managing challenging situations with diplomacy.Highly organised, deadline-driven, and adaptable to dynamic environments with strong attention to detail and governance frameworks.Skilled in managing teams, providing constructive feedback, and fostering engagement across diverse stakeholders.If you’re ready to make a difference and drive innovation in aviation, join us at Alliance Airlines!Does this sound like you?If the sound of this role excites you and you have the skills, we're looking for we'd love to hear from you. Hit that Apply button and Verna will speak to you shortly.At Alliance Airlines we value diversity, equality and inclusion, we are committed to providing working environments where everyone is included and treated fairly and with respect.We encourage people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.All candidates must have full working rights within Australia, only candidates with a right to work in Australia will be considered. AUD Brisbane 4000

Manager Technical Support (Network Operations)

  • Join Australasia's leading aviation company and make an impact!
  • Play a key role in projects that directly influence operational excellence
  • Be part of our close knit & high performing Senior Management Team

Who is Alliance Airlines?

Alliance Airlines is Australia's leading fly in fly out aviation provider, serving mining, energy and government sectors. With over 1,500 staff, Alliance is unique in owning its entire fleet. Alliance is a leader in the 100-seat jet market, with over 70 aircraft in operation and annual revenues exceeding $600 million. Alliance holds top industry certifications including the International Air Transport Association’s Operational Safety Audit and is a GOLD Status Basic Aviation Risk Standard (BARS) compliant operator. ASX listed and delivering world-class performance, we have operational bases in Brisbane, Rockhampton, Townsville, Cairns, Darwin, Perth and Adelaide. 

What's the role on offer?

We’re seeking a dynamic Manager Technical Support (Network Operations) to lead and standardise processes across our Resource Planning, Charter & Schedule Planning, and OCC teams. This newly created role is key to driving impactful projects, implementing system improvements, and enhancing operational efficiency as we continue to grow.

  • Inspire and support your team by providing robust training, resources, and development plans to enhance their technical and behavioural skills.
  • Standardise and maintain SOPs, training manuals, and operational documentation to align with business and regulatory requirements.
  • Implement and administer operational systems, manage vendor relationships, and drive system efficiencies through process enhancements.
  • Identify and implement improvements using stakeholder feedback, audits, and performance data to enhance quality and efficiency.
  • Engage with stakeholders to ensure alignment on training needs, procedural changes, and compliance with CASA regulations and industrial agreements.
  • Develop and uphold governance frameworks, ensure quality assurance, and maintain compliance with all legislative, regulatory, and audit requirements.

What’s in it for me?

  • Novated Leasing for Employees – This enables you to bundle all your car running costs into one regular ongoing tax effective payment! Get more money in your back pocket!
  • Salary Packaging – Another option to get more money into your back pocket!
  • Discounted Qantas Club memberships!
  • Discounted tickets to REDS (QRU) Games and merchandise!
  • Discounted Hotels, Tours and Cruises - Qualify for discounts on just about every type of vacation you can imagine!

Who are we looking for?

No two days are ever the same in aviation and as the Manager Technical Support (Network Operations) you'll oversee Network Operations systems, manage vendor relationships, and ensure seamless system updates and integrations. With a focus on leadership and collaboration, you’ll guide your team to deliver excellence while being the primary point of contact for internal stakeholders and external partners.

  • Tertiary qualifications or equivalent experience, with a background in airline operations, resource planning, logistics management, and project management/business analysis.
  • Deep understanding of aircrew resource planning processes, crew optimisation systems, and aircraft management systems, backed by advanced Excel and SharePoint skills.
  • Proven ability to identify problems, conduct cost impact analysis, and implement effective, business-focused solutions.
  • A clear, articulate communicator who excels at influencing, negotiating, and managing challenging situations with diplomacy.
  • Highly organised, deadline-driven, and adaptable to dynamic environments with strong attention to detail and governance frameworks.
  • Skilled in managing teams, providing constructive feedback, and fostering engagement across diverse stakeholders.

If you’re ready to make a difference and drive innovation in aviation, join us at Alliance Airlines!

Does this sound like you?

If the sound of this role excites you and you have the skills, we're looking for we'd love to hear from you. Hit that Apply button and Verna will speak to you shortly.

At Alliance Airlines we value diversity, equality and inclusion, we are committed to providing working environments where everyone is included and treated fairly and with respect.

We encourage people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

All candidates must have full working rights within Australia, only candidates with a right to work in Australia will be considered.

  • Posted Date 22 Jan 2025
  • Location Brisbane
    QLD / Australia
  • Industry Procurement, Manufacturing & Transport
  • Job Type
  • Salary Not provided