Who is Alliance Airlines?Alliance Airlines is Australia's leading fly in fly out aviation provider, serving mining, energy and government sectors. With over 1,500 staff, Alliance is unique in owning its entire fleet. Alliance is a leader in the 100-seat jet market, with over 70 aircraft in operation and annual revenues exceeding $600 million. Alliance holds top industry certifications including the International Air Transport Association’s Operational Safety Audit and is a GOLD Status Basic Aviation Risk Standard (BARS) compliant operator. ASX listed and delivering world-class performance, we have operational bases in Brisbane, Rockhampton, Townsville, Cairns, Darwin, Perth and Adelaide.  What's the role on offer?Based onsite in our Head Office near Brisbane Airport, this is an exciting opportunity to join our Operations Control Centre as a Client and Charter Coordinator. This role plays a critical part in ensuring the seamless delivery of our contracted and RPT services through timely and professional communication with clients, ground handlers, and internal stakeholders. Key responsibilities include:Operational delivery of ad-hoc charters and resolution of passenger-related issues.Coordinating communication with stakeholders during disruptions and recovery efforts.Supporting charter planning and ensuring all key deliverables are met.Managing On-Time Performance (OTP) data and reporting for client and company use.Providing customer service guidance and solutions during operational issues.Assisting ground handlers with check-in systems and passenger-related concerns.What’s in it for me?Novated Leasing for Employees – This enables you to bundle all your car running costs into one regular ongoing tax effective payment! Get more money in your back pocket!Salary Packaging – Another option to get more money into your back pocket!Discounted Qantas Club memberships!Discounted tickets to REDS (QRU) Games and merchandise!Discounted Hotels, Tours and Cruises - Qualify for discounts on just about every type of vacation you can imagine!Who we are looking for:Our ideal candidate will have a strong background in aviation operations, customer service, or logistics. You will thrive in a fast-paced environment and be adept at problem-solving and stakeholder communication. Key qualifications and skills include:Experience within an Operations Control Centre or aviation environment (desirable).Strong customer service skills with a focus on client satisfaction.High proficiency in Microsoft Office Suite, particularly Excel.Ability to work effectively under pressure in time-sensitive situations.Excellent communication skills, both written and verbal.Strong problem-solving and organisational abilities.Does this sound like you?If the sound of this role excites you and you have the skills, we're looking for we'd love to hear from you. Hit that Apply button and Ash will speak to you shortly.At Alliance Airlines we value diversity, equality and inclusion, we are committed to providing working environments where everyone is included and treated fairly and with respect.We encourage people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.All candidates must have full working rights within Australia, only candidates with a right to work in Australia will be considered. AUD Brisbane Airport 4008

Client and Charter Coordinator

  • Key link between clients, ground handlers, and operations.
  • Solve challenges during disruptions and recoveries.
  • Optimise efficiency and enhance passenger experience.

Who is Alliance Airlines?

Alliance Airlines is Australia's leading fly in fly out aviation provider, serving mining, energy and government sectors. With over 1,500 staff, Alliance is unique in owning its entire fleet. Alliance is a leader in the 100-seat jet market, with over 70 aircraft in operation and annual revenues exceeding $600 million. Alliance holds top industry certifications including the International Air Transport Association’s Operational Safety Audit and is a GOLD Status Basic Aviation Risk Standard (BARS) compliant operator. ASX listed and delivering world-class performance, we have operational bases in Brisbane, Rockhampton, Townsville, Cairns, Darwin, Perth and Adelaide. 

What's the role on offer?

Based onsite in our Head Office near Brisbane Airport, this is an exciting opportunity to join our Operations Control Centre as a Client and Charter Coordinator. This role plays a critical part in ensuring the seamless delivery of our contracted and RPT services through timely and professional communication with clients, ground handlers, and internal stakeholders. Key responsibilities include:

  • Operational delivery of ad-hoc charters and resolution of passenger-related issues.
  • Coordinating communication with stakeholders during disruptions and recovery efforts.
  • Supporting charter planning and ensuring all key deliverables are met.
  • Managing On-Time Performance (OTP) data and reporting for client and company use.
  • Providing customer service guidance and solutions during operational issues.
  • Assisting ground handlers with check-in systems and passenger-related concerns.

What’s in it for me?

  • Novated Leasing for Employees – This enables you to bundle all your car running costs into one regular ongoing tax effective payment! Get more money in your back pocket!
  • Salary Packaging – Another option to get more money into your back pocket!
  • Discounted Qantas Club memberships!
  • Discounted tickets to REDS (QRU) Games and merchandise!
  • Discounted Hotels, Tours and Cruises - Qualify for discounts on just about every type of vacation you can imagine!

Who we are looking for:

Our ideal candidate will have a strong background in aviation operations, customer service, or logistics. You will thrive in a fast-paced environment and be adept at problem-solving and stakeholder communication. Key qualifications and skills include:

  • Experience within an Operations Control Centre or aviation environment (desirable).
  • Strong customer service skills with a focus on client satisfaction.
  • High proficiency in Microsoft Office Suite, particularly Excel.
  • Ability to work effectively under pressure in time-sensitive situations.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving and organisational abilities.

Does this sound like you?

If the sound of this role excites you and you have the skills, we're looking for we'd love to hear from you. Hit that Apply button and Ash will speak to you shortly.

At Alliance Airlines we value diversity, equality and inclusion, we are committed to providing working environments where everyone is included and treated fairly and with respect.

We encourage people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

All candidates must have full working rights within Australia, only candidates with a right to work in Australia will be considered.

  • Posted Date 19 Feb 2025
  • Location Brisbane Airport
    QLD / Australia
  • Industry Procurement, Manufacturing & Transport
  • Job Type
  • Salary $70-75k plus Super